Return & Refund Policy

We want you to feel confident when shopping at I1204.

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order. We will review your request and assist you based on the situation.

Contact Email
info@i1204.com

Return Eligibility
To be eligible for a return:
- The item must be returned within 30 days of delivery
- The item must be unused, in its original condition, and in the original packaging
- Proof of purchase is required
- Returns must be approved by our customer support team before being sent back

Unauthorized Returns
Items returned without prior authorization will not be accepted.

How to Request a Return
To request a return, please email info@i1204.com with:
- Your order number
- A brief description of the issue
- Photos or videos, if the item is damaged, defective, or incorrect

Our customer support team will review your request within 3 business days and provide return instructions if your request is approved.

Return Shipping Costs
- If the item is defective, damaged during delivery, or the wrong item was sent, we will provide an appropriate solution based on the case
- If the return is requested for personal reasons, the customer may be responsible for return shipping costs

Refunds
After the returned item is received and inspected, we will notify you of the refund decision.
If approved, the refund will be issued to the original payment method.

Please allow 3–5 business days for the refund to appear in your account, depending on your payment provider.

Exchanges
If you received a defective or damaged item, please contact us at info@i1204.com and we will help arrange a replacement or another appropriate solution.

Non-Returnable Items
The following items are generally not eligible for return:
- Gift cards
- Items that have been used, damaged by misuse, or returned without authorization

Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed or shipped may no longer be eligible for cancellation.

Contact
If you have any questions about returns or refunds, please email:
info@i1204.com