Orders for U.S. customers are fulfilled and shipped from our warehouse in Bell, California.

Most orders are processed within 1–2 business days after payment is confirmed.

Most U.S. orders are delivered within 3–5 business days after shipment.

Yes. We offer free shipping on eligible orders within the United States.

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please contact us as soon as possible after placing your order. If your order has not been shipped yet, we will do our best to help update the address.

At this time, our primary shipping market is the United States.

I1204 focuses on shower chairs and bath safety products designed to improve comfort, support, and convenience during daily bathing.

Most of our shower chairs require simple assembly. Product-specific details are shown on each product page.

We recommend checking the product size, seat style, height adjustment range, and weight capacity on the product page before ordering.

Our products are designed for everyday bathroom use. Please review the dimensions on the product page to make sure the item fits your space.

You can clean the product regularly with mild soap and water, then wipe it dry after use. Always follow any care instructions shown on the product page or in the package.

You may request a return within 30 days of delivery. Returned items must be unused, in their original condition, and in the original packaging.

Yes. Please contact us first before sending any return. Unauthorized returns will not be accepted.

Please email us with your order number and a brief explanation of the issue. If the item is damaged, defective, or incorrect, please also include photos or videos.

After the returned item is received and inspected, approved refunds are issued to the original payment method. Please allow 3–5 business days for the refund to appear, depending on your payment provider.

Please contact us within 48 hours of delivery and provide your order number plus photos or videos. We will review the case and provide an appropriate solution.

If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may no longer be eligible for cancellation.

We accept PayPal, Visa, Mastercard, American Express, Discover, and other major credit or debit cards supported at checkout.

Yes. Our website uses secure SSL encryption technology during checkout to help protect your payment information.

You can contact us anytime at info@i1204.com. We typically respond within 1 business day.

I1204 is operated by Inner Mongolia Jiaxiaotong Information Technology Co., Ltd.